Privacy Policy
1. Introduction
Atelier Maren (“we”, “us”, “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, purchase our products, or engage with our custom order services.
By using our website or submitting information to us, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information you provide directly
When you purchase a bag, submit a custom order consultation, or subscribe to our newsletter, we may collect: your name, email address, phone number, shipping address, fabric photographs and descriptions you upload for custom orders, personal stories and memories you share about your fabrics, bag style and design preferences, and any additional notes you provide.
2.2 Payment information
Payment processing is handled entirely by Stripe. We do not store your credit card number, bank details, or other financial information on our servers. Stripe’s privacy policy governs the handling of your payment data.
2.3 Information collected automatically
We use Vercel Analytics to collect anonymised usage data such as page views, device type, and general geographic region. This data does not personally identify you and is used solely to understand how visitors use our website.
3. How We Use Your Information
We use the information we collect to: fulfil orders and arrange shipping, process custom order consultations and communicate with you about your bespoke project, send newsletters and studio updates (only if you have subscribed), improve our website and services, and comply with legal obligations.
4. Custom Orders and Your Fabrics
When you submit a custom order consultation, you may share photographs of your fabric along with personal stories, memories, and descriptions. This information is sent to our atelier via email and is used solely for the purpose of designing and creating your bespoke piece.
We treat the stories and memories you share with the utmost care and confidentiality. We will never publish, share, or use your personal stories for marketing purposes without your explicit written consent.
Fabric photographs are retained in our email records for the duration of our working relationship and a reasonable period thereafter to support any follow-up enquiries or care instructions.
5. Third-Party Services
We use the following third-party services to operate our business:
Stripe — for secure payment processing. Resend — for transactional emails related to custom orders. Vercel — for website hosting and anonymised analytics. Sanity — for content management.
Each of these services has its own privacy policy governing how your data is handled. We only share the minimum data necessary for each service to function.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to maintain our relationship with you, comply with legal obligations, and resolve disputes. Newsletter subscribers can unsubscribe at any time, after which we will remove your email from our mailing list.
7. Your Rights
Depending on your location, you may have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict our processing of your data, withdraw consent for marketing communications at any time, and lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us at the email address provided below.
8. Cookies
Our website uses only essential cookies required for the site to function properly. We do not use advertising cookies, tracking pixels, or retargeting technologies.
9. International Transfers
Our third-party service providers may process data outside your country of residence. Where applicable, appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Children’s Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: hello@ateliermaren.com